Terms of service.

These Terms of Service (“Terms”) govern your use of llmseolab.com and the LLMSEOLab application (together, the “Service”), operated by INYRA LABS LLP, a Limited Liability Partnership registered in India (“LLMSEOLab,” “we,” “us”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent (“you,” “Customer”).

If you don't agree, please don't use the Service.

What the Service is

LLMSEOLab measures your brand's presence in the answers and citations produced by large language model providers (e.g. ChatGPT, Claude, Gemini, Perplexity) and helps you act on what it finds. The Service includes scheduled measurement, diagnostics, an action board, content studio and calendar, social listening across the web and your owned channels, and a set of generated reports. The Service's exact feature set evolves over time.

Beta status and Founding 50

The Service is currently offered as a closed beta. The first fifty (50) customers (the “Founding 50”) receive founder pricing that is locked for three (3) years from the date of their first paid subscription, after which standard rates apply. Beta features may change, be added, or be removed without notice. We'll do our best to communicate material changes in advance.

Your account

• ·You must be at least 18 years old and authorised to bind your organization.
• ·You're responsible for the security of your account credentials and for all activity under your account.
• ·You'll notify us promptly at support@llmseolab.com if you become aware of unauthorised access.
• ·Workspaces inside your account can have multiple members; the account owner is responsible for managing access and permissions.

Acceptable use

You agree not to use the Service to:

• ·Violate any applicable law or third-party right (including privacy and intellectual-property rights).
• ·Submit prompts or content that are illegal, defamatory, harassing, or that infringe a third party's rights.
• ·Track a brand you have no legitimate commercial interest in for the purpose of harassment, defamation, or unfair competition.
• ·Reverse-engineer, decompile, or attempt to extract the source code of the Service except to the extent expressly permitted by law.
• ·Interfere with, probe, or stress-test our infrastructure beyond your own workspace.
• ·Resell, white-label, or grant sub-licenses to the Service without a written agreement.
• ·Use the Service to build a competing product, where 'competing product' means a feature-equivalent LLM-visibility measurement product offered to third parties.
• ·Circumvent the per-workspace budget caps or quota limits we put in place.

Your data and our use of it

You own your data. “Customer Data” includes your account information, tracked brand and competitor configuration, prompts, content drafts, calendar entries, action board state, and any other data you submit to the Service. You grant LLMSEOLab a worldwide, non-exclusive, royalty-free licence to host, process, copy, and display Customer Data solely to provide the Service to you, to maintain backups, and to improve the Service as described in our Privacy Policy.

Aggregated insights. We may use de-identified, aggregated data derived from operating the Service (e.g. average citation rates across all customers) for research, benchmarking, and product improvement. We will never disclose insights in a form that identifies you or your tracked brand.

Export and deletion. You can export Customer Data at any time. On account deletion we'll remove your Customer Data within thirty (30) days, except where retention is required by law.

Intellectual property

LLMSEOLab and INYRA LABS LLP retain all rights, title, and interest in the Service, the LLMSEOLab software, our documentation, branding, and any improvements or derivative works thereof. Nothing in these Terms transfers ownership of our IP to you. The output the Service produces from your tracked prompts (e.g. mention scores, citations, reports) is yours to use within your business.

If you submit feedback, ideas, or suggestions to us, you grant us a perpetual, royalty-free licence to use them without obligation to you. We're grateful for the input; we just can't track it as a deliverable.

Third-party AI providers

To deliver the Service we send your tracked prompts to third-party LLM and search APIs (e.g. OpenAI, Anthropic, Google, OpenRouter, SerpAPI, DataForSEO, Brave Search). Those providers have their own terms and privacy policies. We do our best to choose providers with reasonable defaults, and we set provider-side data-retention and training-opt-out where supported. You acknowledge that:

• ·We are not responsible for the accuracy, availability, or output of third-party providers.
• ·Provider answers can be incomplete, outdated, or inaccurate — that's a property of LLMs, not a defect.
• ·Provider terms may be updated by them at any time and may affect what we can offer through them.

Fees and billing

During the closed beta, paid plans are introduced on a per-account basis. When billing is enabled for your account:

• ·Subscription fees are billed in advance on a monthly or annual cycle.
• ·Payments are processed via Stripe; you authorise us (or our payment processor) to charge your stored payment method.
• ·Founding 50 customers' founder pricing is locked for three (3) years from the start of their first paid subscription, after which standard rates apply.
• ·All fees are exclusive of taxes (GST/VAT/sales tax). You're responsible for taxes other than those on our net income.
• ·Refunds are not offered for partial months. Annual plans are pro-rata refundable if you cancel within fourteen (14) days of the renewal date.
• ·Failure to pay may result in suspension and, after notice, termination of the account.

Confidentiality

Each party will treat the other's non-public business and technical information as confidential, will use it solely to perform under these Terms, and will protect it with at least the same care it uses for its own confidential information (and no less than reasonable care). Customer Data is your confidential information. Confidentiality obligations survive termination for two (2) years.

Warranties and disclaimers

We warrant that we'll provide the Service with reasonable care and skill. Except as expressly set out in these Terms, the Service is provided “as is” and “as available.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that LLM provider answers will be accurate, current, or complete.

Limitation of liability

To the maximum extent permitted by law:

• ·Neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.
• ·Each party's total aggregate liability under these Terms in any twelve-month period is capped at the fees paid by Customer to LLMSEOLab in the twelve (12) months preceding the event giving rise to the claim. During free or beta use, that cap is one hundred US dollars (USD 100).
• ·Nothing in these Terms limits liability that cannot be limited under applicable law (e.g. for gross negligence, wilful misconduct, or personal injury).

Indemnification

By LLMSEOLab. We'll defend you against any third-party claim alleging that the Service, when used as permitted under these Terms, infringes a third party's intellectual-property rights, and we'll pay damages finally awarded against you.

By Customer. You'll defend us against any third-party claim arising from (a) Customer Data, (b) your use of the Service in breach of these Terms, or (c) a claim that a brand you tracked has a legitimate objection to being measured in the way you measured it.

The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defence and settlement (subject to the indemnified party's reasonable approval), and cooperate at the indemnifying party's expense.

Term and termination

These Terms apply from the day you create an account until your account is closed.

• ·You may terminate at any time by deleting your account; no refund of pre-paid fees, except as set out in 'Fees and billing.'
• ·We may suspend or terminate your account for material breach of these Terms (including the acceptable-use clause), non-payment, or where required by law. We'll give you reasonable notice and a chance to cure where appropriate.
• ·On termination, your right to use the Service ends immediately. You can export Customer Data for 30 days after termination, after which we may delete it as described in our Privacy Policy.
• ·Provisions that by their nature should survive termination (IP, confidentiality, liability, indemnification, governing law) survive.

Governing law and disputes

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. The courts of Mumbai, India, have exclusive jurisdiction over any dispute, except that we may seek injunctive relief in any court with jurisdiction over the relevant party.

Changes to these terms

We may update these Terms as the product and our business evolve. The “effective” date above will change when we do. For material changes, we'll notify account owners by email at least fourteen (14) days before they take effect. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

General

• ·Entire agreement. These Terms, together with the Privacy Policy and any signed order form, are the entire agreement between the parties on the subject.
• ·No waiver. A failure to enforce any right is not a waiver of that right.
• ·Severability. If any clause is held unenforceable, the rest stays in effect.
• ·Assignment. You may not assign these Terms without our consent. We may assign these Terms to a successor entity (e.g. in connection with a merger, acquisition, or restructuring).
• ·Force majeure. Neither party is liable for delays caused by events outside its reasonable control.
• ·No partnership. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship.

Contact

Questions about these Terms or about your account: support@llmseolab.com.